Find answers to common questions about the IgniteIQ platform, billing, and technical requirements.
29 guides
The Knowledge Hub is a structured, application-focused FAQ and documentation center for IgniteIQ. Every entry answers a practical ‘How do I…?’ question and links to a full, step-by-step guide.
Use this page to discover gaps, validate flows, and plan documentation. Each question maps directly to a feature or screen inside IgniteIQ so that no tab or action is left undocumented.
Go to the Company Admin dashboard to see active learners, course completion, and credit usage at a glance. Hover over each widget for detailed metrics and click through to drill into reports.
The Activity Log shows recent key actions such as course assignments, enrollments, and admin changes. Use filters by date and user to quickly review what changed and when.
Open the Courses tab in the Company Admin portal to see every available course, including AI-generated, catalog, and custom courses. Use filters to narrow by status, category, or owner.
From Courses, click “Create Course with AI”, describe your learning goal, and follow the prompts. IgniteIQ generates modules, lessons, and assessments that you can review before publishing.
Use the Questions Bank under the Courses area to add, edit, or tag quiz and exam items. You can reuse questions across courses and map them to difficulty levels or competencies.
Learning Paths let you bundle multiple courses into a guided sequence. Create a new path, add courses in the required order, and assign it to teams or roles instead of assigning each course one by one.
Every certificate includes a verification URL and QR code. Open the Certificates area or search by learner name to confirm that a certificate is valid and to view completion details.
Go to Team Management, click “Invite User”, and enter the learner’s email and role. IgniteIQ sends an invite email with login instructions and any pre-assigned learning paths.
From Team Management, open the learner profile and adjust their role (e.g., Learner, Manager, Admin). Changes take effect immediately for what they can see and do in the portal.
Use departments or groups (if enabled) to cluster learners by function or location. Groups make it easier to assign courses, paths, and reporting filters at scale.
From either the course page or Team Management, choose “Assign course”, select one or more learners or groups, and set due dates if required.
Open the Assignments or Reports area to see who has not started, is in progress, or has completed each course. Filter by course, team, or date range.
Use the Export option in Reports to download CSV or spreadsheet summaries of learner progress, completion rates, and assessment results.
Only admins and designated managers with the correct permissions can see the Activity Log. This ensures that audit data is secure but accessible for governance.
Filter the Activity Log by user and action type to see which admin created, updated, or deleted courses, assignments, or settings—and when they did it.
Go to the Billing or Usage section to view remaining AI credits, recent consumption, and projections. This helps you plan ahead for course creation and assessments.
From Billing, open the Plans view and choose a higher tier that matches your usage. Confirm billing details and the system updates your access and quotas automatically.
If you exceed the included number of onboarded users or credits in your plan, overage fees apply. The Billing page breaks down how overages are calculated and when they are charged.
Open Settings → Company Profile to change your name, logo, and branding. Updates instantly apply to all portals where your learners sign in.
Use the Support or Help menu inside the admin portal to submit a ticket. Include environment, user, and course details so our team can respond quickly.
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